RETURN & REFUND POLICY

Website: https://aimshippingcontainers.com

1. INTRODUCTION

At AIM Shipping Containers (“AIM Shipping Containers,” “AIM,” “we,” “our,” or “us”), customer satisfaction is important to us.

We are committed to providing customers with quality shipping container options and a straightforward purchasing experience.

Because shipping containers are large products that require specialized transportation and handling, we have established this Return and Refund Policy to explain the conditions under which returns, refunds, and order cancellations may be accepted.

This policy applies to purchases made through our website within the United States and is subject to applicable federal and state consumer protection laws.

By placing an order through our website, you acknowledge that you have had the opportunity to review this policy.

2. RETURN ELIGIBILITY

AIM Shipping Containers accepts return requests for both defective and non-defective shipping containers, subject to the conditions outlined in this policy.

Customers have up to forty-five (45) calendar days from the date of delivery to contact us and request a return authorization.

To qualify for a return, the following conditions generally apply:

The return request must be submitted within 45 calendar days of delivery.
The container must be new or slightly used.
The container must remain in substantially the same condition as when delivered, allowing for reasonable inspection and slight use.
The container must not have been significantly altered, modified, or damaged after delivery.
The customer must provide the original order information.
The return must be approved by our customer service team before the container is transported to the designated return location.

Because shipping containers are large and require specialized transportation, customers must receive return authorization and instructions before arranging a return.

Approval of a return request does not automatically guarantee a full refund. Refund eligibility will depend on the condition of the container, the circumstances of the return, and applicable legal requirements.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.

3. ACCEPTED PRODUCT CONDITIONS

We accept eligible return requests for containers that fall within the following condition categories:

New Containers

New containers may qualify for a return if they meet the eligibility requirements and are returned in substantially the same condition as delivered.

Slightly Used Containers

Slightly used containers may also qualify for returns, provided they have not sustained significant damage, excessive wear, unauthorized modifications, or alterations beyond the condition permitted under this policy.

All returned containers are subject to inspection before a refund is finalized.

4. NON-RETURNABLE ITEMS AND EXCEPTIONS

Although we accept returns for defective and non-defective products, certain circumstances may prevent a container from qualifying for an ordinary return.

These may include:

Containers that have been significantly modified or customized after delivery.
Containers that have sustained substantial damage due to customer handling or misuse.
Containers that have been materially altered after delivery.
Containers that have experienced excessive use or deterioration beyond the permitted condition.
Products that cannot reasonably be returned because of circumstances attributable to the customer.
Specially ordered or customized containers where return restrictions were clearly disclosed and legally permitted.

These exclusions do not remove any rights customers may have under applicable consumer protection laws, including rights relating to defective, misrepresented, or incorrectly supplied products.

5. DEFECTIVE OR DAMAGED SHIPPING CONTAINERS

We understand that receiving a damaged or defective shipping container can be frustrating.

If your container arrives with visible transportation damage, significant defects, or a condition that materially differs from the product description, please contact us as soon as possible.

We recommend the following steps:

Inspect your container upon delivery.
Take clear photographs or videos showing the damage or defect.
Record any visible transportation damage on the delivery documentation where possible.
Contact our customer service team with your order number and supporting evidence.

Please report visible delivery damage within 48 hours of receiving your container so that we can investigate the matter promptly.

This 48-hour reporting request helps us investigate transportation-related issues and does not eliminate any statutory rights or remedies available to customers under applicable law.

Depending on the circumstances, available remedies may include:

Accepting the container for return.
Providing a replacement where available and appropriate.
Arranging an appropriate repair.
Issuing a partial or full refund where applicable.

Where a return is necessary because AIM Shipping Containers supplied an incorrect, defective, or materially misrepresented product, we will take responsibility for appropriate return arrangements and associated costs as required by applicable law.

6. INCORRECT OR MISREPRESENTED PRODUCTS

If you receive a shipping container that is materially different from the product you ordered or the description provided at the time of purchase, please notify us as soon as possible.

Examples may include:

Receiving an incorrect container size.
Receiving a different container condition than advertised.
Receiving a substantially different product from the one purchased.
Receiving a container that does not match material specifications confirmed in your order.

Please provide your order number and supporting photographs or documentation.

After reviewing your complaint, we will work with you to determine an appropriate resolution in accordance with applicable law.

Where the error is attributable to AIM Shipping Containers, we will take responsibility for arranging an appropriate remedy.

7. ORDER CANCELLATIONS

We understand that circumstances may change after an order has been placed.

Customers who wish to cancel an order should contact us as soon as possible.

Before Shipment

Orders may generally be cancelled before shipment or dispatch.

If an order is successfully cancelled before shipment, eligible payments will be refunded using the original payment method, subject to applicable law.

After Shipment

Once a shipping container has been dispatched or transportation arrangements have commenced, cancellation may no longer be treated as a standard pre-shipment cancellation.

Customers should contact us to discuss the available options.

Any applicable transportation or other charges will be assessed according to the circumstances, the terms disclosed before purchase, and applicable law.

Delayed or Unavailable Orders

If we cannot ship an order within the timeframe promised at the time of purchase, we will provide the notices and options required by applicable law.

Where required, customers will be given the opportunity to agree to a revised delivery timeframe or cancel their order for a full refund.

We comply with applicable Federal Trade Commission requirements governing online merchandise orders and shipping delays.

8. REFUND POLICY

Customers may request refunds for eligible defective and non-defective shipping containers, provided the request meets the requirements of this policy.

Refunds may be issued in situations including:

Approved returns of eligible non-defective containers.
Confirmed defective or materially damaged products.
Incorrect products supplied.
Products materially different from their advertised descriptions.
Orders cancelled before shipment.
Orders that cannot be fulfilled.
Other circumstances in which a refund is required by applicable law.

All returned containers are subject to inspection where appropriate.

Once a refund has been approved, it will generally be returned through the original payment method.

Customers may be asked to provide additional information necessary to verify the transaction and process the refund.

9. RETURN METHOD AND TRANSPORTATION

Approved returns must be made through a designated drop-off location provided by AIM Shipping Containers.

Once your return request has been approved, our team will provide instructions regarding the designated return location and the applicable drop-off arrangements.

Customers must not transport or return a container before receiving authorization and instructions from our team.

Because shipping containers are large and require specialized transportation, customers should contact us before making any return arrangements.

For ordinary non-defective returns, any transportation arrangements or costs will be communicated to the customer before the return is finalized.

10. RESTOCKING FEES

AIM Shipping Containers does not charge restocking fees for approved returns.

Customers who qualify for a return under this policy will not be charged an additional restocking fee.

This does not automatically mean that all transportation or other separately disclosed charges are waived. Any applicable charges must be communicated before the return is finalized and must comply with applicable law.

11. REFUND PROCESSING TIME

Once a return has been approved, the container has been received at the designated return location, and any necessary inspection has been completed, AIM Shipping Containers will initiate the applicable refund.

Approved refunds may take up to sixty (60) calendar days to be processed.

The time required for funds to appear in your account may also depend on your bank, card issuer, or payment service provider.

Customers will receive confirmation when an approved refund has been initiated.

Refunds required by applicable federal or state law will be issued within the legally required timeframe, regardless of the general processing period stated above.

12. EXCHANGES

AIM Shipping Containers does not offer direct product exchanges as part of its standard return policy.

Customers who wish to purchase a different container size, condition, or type may submit a new order separately.

However, this policy does not limit any replacement or other remedy that may be required by applicable law when a customer receives a defective, damaged, incorrect, or materially misrepresented product.

13. CUSTOMER RESPONSIBILITIES

To help ensure a smooth purchasing and return experience, customers are responsible for:

Reviewing product descriptions and specifications before ordering.
Confirming that the selected container size meets their requirements.
Providing accurate delivery information.
Ensuring that the delivery location is suitable for transportation and placement of the container.
Inspecting the container upon delivery.
Reporting visible damage or discrepancies promptly.
Submitting return requests within the 45-day return period.
Following the return authorization and drop-off instructions provided by our team.

Customers should carefully review product dimensions, condition descriptions, and other relevant specifications before completing their purchases.

14. PAYMENT DISPUTES AND FRAUDULENT TRANSACTIONS

AIM Shipping Containers takes payment security and transaction integrity seriously.

If you believe a payment has been processed incorrectly or an unauthorized transaction has occurred, please contact us immediately.

We will investigate legitimate payment concerns and work with the relevant payment provider where necessary.

We encourage customers to contact us before initiating a payment dispute so that we have an opportunity to investigate and address the issue.

Nothing in this section restricts any rights customers may have under applicable credit card, electronic payment, or consumer protection laws.

15. LEGAL COMPLIANCE AND CONSUMER RIGHTS

This Return and Refund Policy is intended to operate in accordance with applicable United States federal and state laws.

These may include:

Federal Trade Commission Act.
FTC Mail, Internet, or Telephone Order Merchandise Rule.
Applicable state consumer protection and unfair trade practices laws.
Applicable state product warranty and sales laws.
Applicable payment and electronic transaction regulations.

Where applicable law provides customers with rights or remedies that are more favorable than the provisions of this policy, the applicable legal requirements will take precedence.

Nothing in this policy is intended to waive, restrict, or exclude any consumer rights that cannot legally be waived or excluded.

16. HOW TO REQUEST A RETURN OR REFUND

To initiate a return or refund request, please contact our customer service team.

Please include the following information:

Your full name.
Your order number.
The product purchased.
The date of delivery.
A clear explanation of your return or refund request.
Supporting photographs or documentation, where relevant.

Our team will review your request and provide further instructions regarding approval, inspection, and the designated drop-off location.

Please do not arrange transportation or return a shipping container before receiving authorization from our team.

Email: info@aimshippingcontainers.com

Please use the subject line:

RETURN / REFUND REQUEST – AIM SHIPPING CONTAINERS

17. POLICY UPDATES

AIM Shipping Containers reserves the right to update or revise this Return and Refund Policy when necessary to reflect changes in our business operations, products, services, or applicable legal requirements.

Any revisions will be published on this page with an updated effective date.

The policy applicable to a purchase will be determined in accordance with applicable law and the terms governing that transaction.

We encourage customers to review this page periodically.

18. CONTACT US

If you have questions about our Return and Refund Policy, need assistance with an order, or wish to request a return or refund, please contact us.

Business Name: AIM Shipping Containers