Product Warranty Policy

At AIM Shipping Containers, we are committed to providing customers with quality shipping containers and reliable service. We understand that purchasing a shipping container is an important investment, and we want our customers to have a clear understanding of the warranty terms and conditions that may apply to their purchases.

This Product Warranty Policy explains how warranty coverage is handled for containers purchased through our website.

1. Warranty Coverage

Warranty coverage may vary depending on the container’s condition, type, manufacturer, supplier, and the specific terms communicated at the time of purchase.

Where a manufacturer or supplier warranty applies, the relevant warranty details will be provided to the customer before or at the time of purchase.

Customers are encouraged to review the product description, invoice, and any accompanying warranty documentation carefully before completing an order.

2. New Shipping Containers

New or one-trip shipping containers may be supplied with applicable manufacturer or supplier warranty coverage, depending on the specific product.

Where such coverage is available, the applicable warranty period, covered components, limitations, and claim procedures will be communicated to the customer.

Warranty coverage should not be assumed unless it is expressly confirmed in writing.

3. Used Shipping Containers

Used shipping containers may show signs of previous use, including scratches, dents, surface rust, fading, repairs, or other cosmetic imperfections.

These characteristics are not automatically considered warranty defects when they are consistent with the disclosed condition of the container at the time of purchase.

Any warranty applicable to a used container will be determined by the specific written terms provided with that product.

4. What May Not Be Covered

Unless expressly included in an applicable written warranty or required by law, warranty coverage may exclude:

  • Normal wear and tear.

  • Cosmetic imperfections disclosed before purchase.

  • Damage caused by misuse, negligence, or improper handling after delivery.

  • Damage resulting from unauthorized modifications or alterations.

  • Damage caused by accidents, fire, flooding, severe weather, or other external events.

  • Improper installation, positioning, or site preparation.

  • Corrosion or deterioration resulting from environmental exposure beyond any expressly covered protection.

  • Issues caused by failure to maintain or properly use the container.

These exclusions do not eliminate any rights or remedies that cannot legally be excluded under applicable law.

5. How to Submit a Warranty Claim

If you believe your container has a defect covered by an applicable warranty, please contact us as soon as reasonably possible.

To help us review your claim, please provide:

  • Your full name and order number.

  • The date of purchase and delivery.

  • A description of the issue.

  • Clear photographs or videos showing the affected area.

  • Any relevant invoice or warranty documentation.

Our team will review the information and communicate the next steps.

We may request additional photographs, documentation, or an inspection where reasonably necessary to assess the claim.

6. Warranty Resolution

If a claim is approved under an applicable warranty, the available remedy will depend on the warranty terms, the nature of the issue, and applicable law.

Possible remedies may include repair, replacement, or another appropriate resolution.

No remedy described in this policy limits any mandatory rights available to customers under applicable federal or state law.

7. Limitation of Warranty

Any express warranty provided by AIM Shipping Containers will be limited to the terms specifically communicated in writing.

Nothing in this policy is intended to exclude or restrict implied warranties or other consumer rights where such exclusion or restriction is prohibited by law.

8. Contact Us

For warranty questions or assistance with a product claim, please contact:

Business Name: AIM Shipping Containers
Email: info@aimshippingcontainers.com
Website: https://aimshippingcontainers.com
Telephone: Please visit our Contact Us page.
Business Address: Please visit our Contact Us page.

We appreciate your trust in AIM Shipping Containers.